Delivery informations
- International deliveries : shipping are available to any country outside the UK, except the EU countries for the time being. Any order dispatched outside the UK will be shipped with our most reliable delivery providers such as DPD, Royal Mail or Parcel Force, via a fully tracked delivery service. Please kindly note that buyers are responsible for any customs and import taxes that may apply. Sandrine’s Creations is not responsible for delays due to customs.
- Buyers are responsible for any customs and import taxes that may apply.
- For deliveries within the UK, Royal Mail is the main UK postal service provider. Several delivery methods are available : 1st class, 2nd class, Tracked 24 and express delivery. If you order an item for a specific event taking place at a early date, don’t hesitate to contact me prior ordering, I’ll be happy to assist you.
Return policies
Item returns are accepted within 14 days, from the day of delivery.
Conditions of return
Please kindly note that the customer will be reponsible for the postage costs.
In case of loss in value (as agreed upon with me), a total refund is not possible if the item isn’t returned in its original condition
Returns are not accepted on personalised items, or if the item has been worn – ex : pieces of jewellery.
Please don’t hesitate to contact me if you wish to return your items, I’ll be happy to assist you.
Damaged items during shipping
If unfortunately your order arrived damaged, please contact me as soon as possible. I will be happy to refund or send a replacement, according to your preference. For administration purposes, a photo of the damaged items will be requested before proceeding with a refund or replacement.